CEO's Corner

Powering Digital Transformation with Secure Mobile Messaging and Collaboration

Anurag Lal Anurag Lal, President and CEO of Infinite Convergence.

Digital transformation, termed by the World Economic Forum as the Fourth Industrial Revolution, is fundamentally changing how enterprises compete, connect and collaborate.

Organizations are adopting digital-first strategies to improve business operations and drive innovation and resiliency. To succeed in moving digital transformation strategies forward and to thrive in the digital economy, enterprises will need to harness the power of secure communication and collaboration tools.

Gartner defines digital business transformation as “the process of exploiting digital technologies and supporting capabilities to create a robust new digital business model.” The pandemic accelerated enterprise digital transformation initiatives which show no signs of slowing down. According to IDC, direct digital transformation (DX) investment is “expected to approach $6.8 trillion as companies build on existing strategies and investments, becoming digital-at-scale future enterprises.”

Companies that are well on their way to digital transformation are seeing bottom-line results. A survey by Deloitte found that enterprises in a more mature stage of digital transformation were about three times more likely than lower-maturity companies to report annual net revenue growth and net profit margins significantly above their industry average.

Enterprises that want to successfully drive digital transformation in their organizations and achieve high performance results need solutions that facilitate seamless collaboration. IDC predicts that, by 2024, enterprises with intelligent and collaborative work environments will see 30% lower staff turnover, 30% higher productivity, and 30% higher revenue per employee than their peers.

As more and more companies shift to hybrid and remote work models, platforms that enable employees to connect, communicate, collaborate and innovate function as the engine that drives enterprise digital transformation forward.

Mobile messaging and collaboration platforms allow seamless, real-time communication across dispersed teams, ensuring that these teams can securely and productively work at scale. Securely is the operative word.

Changing workflows associated with distributed work environments and digital-first operations open the door to vulnerabilities and security weaknesses that can be exploited by cybercriminals. These security risks pose a major challenge for IT leaders. A survey by Absolute Software found that 42% of IT and security leaders consider managing risk as the biggest drawback of remote and hybrid working and 54% of these leaders agree that the biggest challenge in managing risk is having the right technology tools in place to mitigate it.

Organizations will need to embed cybersecurity into every aspect of digital transformation, making security a priority – not an afterthought. A critical part of ensuring security is at the forefront of enterprise digital transformation strategies is choosing the right secure mobile messaging and collaboration tools. A platform like NetSfere that provides enterprise-grade privacy, security and compliance.

To securely advance digital transformation strategies, enterprises should look for collaboration platforms offering device-to-device encryption, the gold standard in secure enterprise messaging. More specifically, the technology used to send and receive messages on behalf of the enterprise should include 256-bit AES device-to-device encryption with elliptic curve key exchange — the highest level of security in enterprise messaging. Organizations should also choose a collaboration platform that guarantees compliance, making it easy to meet the most demanding and evolving global compliance and privacy requirements such as GDPR, CCPA, HIPAA, FINRA, SOX, DFA, and more.

The right secure enterprise Communications Platform as a Service (CPaaS) solution facilitates the connection, collaboration, innovation and productivity enterprises need to successfully drive digital transformation forward and thrive in the digital economy.