Across the healthcare industry, providers are struggling to work faster, improve patient care and reduce wasteful spending. NetSfere is an affordable, easy-to-install and deploy HIPAA-compliant, secure mobile messaging solution that gives healthcare providers the tools to convert communication and collaboration into improved patient care and more efficient workflows.
Secure Messaging for a Complex Global Healthcare Regulatory Environment
At NetSfere, we built our messaging technology to meet the sophisticated messaging requirements of the global healthcare industry.
In today's healthcare environment, messaging has to do more than improve communication and productivity--it also has to comply with a dizzying array of local, in-country messaging regulations.
The regulations that govern the use of messaging technology in healthcare vary from one international jurisdiction to the next. In the U.S., messaging is regulated by the Health Insurance Portability and Accountability Act (HIPAA).
HIPAA Messaging Requirements for Healthcare Workers
HIPAA requires healthcare providers and their technology partners to comply with strict security and privacy standards for Protected Health Information (PHI and ePHI), i.e., medical histories, test results and other sensitive patient information.
Although HIPAA requirements only apply to healthcare providers in the U.S., similar rules and best practices apply to healthcare providers in other countries.
HIPAA and related healthcare privacy regulations around the world acknowledge the value of electronic communication in healthcare. But to reduce mobile security risks and the potential for lost or stolen devices, HIPAA requires healthcare providers and their technology partners to apply safeguards across several important categories:
Administrative
The formalization of processes and measures that ensure the security of PHI and worker practices.
Physical
The protection of physical buildings and technology infrastructure that is vital to electronic information systems.
Technical
Technical requirements to ensure the integrity of PHI, including access and audit controls, person or entity authentication, and transmission security.
Policies and Procedures
The implementation of policies and procedures to comply with HIPAA standards and safeguard requirements.
For more information about HIPAA requirements for healthcare providers and technology partners, download our whitepaper
NetSfere: Robust, HIPAA-Compliant Messaging for Healthcare Providers
NetSfere's enterprise messaging service facilitates full compliance with HIPAA and other global healthcare regulations for policies and procedures, and for all administrative, physical and technical safeguards.
Key advantages of NetSfere enterprise messaging for healthcare providers include:
Total Compliance
Rest easy knowing that your messaging technology is equipping your organization with administrative, physical and technical safeguards you need to fully comply with HIPAA.
Reliability
NetSfere solutions are proven and reliable, eliminating the possibility that healthcare workers are using risky, non-compliant messaging apps designed for consumer use.
Instant Messaging using Nuance ® speech-to-text function
Healthcare workers can quickly communicate with each other via instant messaging using a HITRUST CSF-certified speech-to-text function.
Workplace Efficiency
Healthcare workers across your organization can instantly communicate with each other, regardless of their locations.
Better Patient Care
Increased collaboration among healthcare workers improves your ability to provide top-notch patient care, resulting in better outcomes for your patients.
Benefits
Improved Communication for the Healthcare Workplace
Peace of Mind
Device-to-device encryption and other safeguards provide robust security and facilitate total compliance with HIPAA and other international healthcare regulations. You can sleep easier knowing that your messaging technology prevents the unauthorized disclosure of patients' protected health information. For more information on NetSfere security see our whitepaper.
Multimedia and Multi-Device Support
The ability to seamlessly transition between devices and support for media-rich attachments (e.g., photos) extend the value of your organization's communications investments.
Low Per-User Cost
Featuring a low cost per-user and unlimited scalability, NetSfere rapidly adapts to the needs of your organization, allowing you to maintain an agile and affordable communications strategy.
Enhanced Collaboration
Improved communication capabilities and a more contextual, seamless communications experience create opportunities for healthcare teams to collaborate more effectively, resulting in increased productivity and better patient outcomes.
Workflow Efficiency
Clear channels of communication drive efficiency in the healthcare workplace. NetSfere improves the efficiency of healthcare workflows by enabling seamless communication among geographically diverse team members.
Features
Advanced Enterprise Messaging for a Changing Healthcare Industry
Data Security
h4, 256-bit secure data encryption allows healthcare workers to safely communicate PHI and device-to-device encryption protects messages from the instant they leave the sender's device to the instant they are received.
Centralized Storage
Secure, Cloud-based storage retains messages for improved recordkeeping and audits.
Multi-Device Access
Healthcare workers enjoy access to messages and attachments on any device that is Web-browser accessible.
Private Messaging
NetSfere security and encryption ensure that private messages and PHI remain private.
Scalability
The NetSfere messaging service rapidly scales to the needs of growing healthcare practices, institutions and organizations.
Intelligent Routing
Messages are sent as SMS texts when the intended recipients are out of range for Wi-Fi or cellular data.
Medical speech-to-text in chats using Nuance®
Quickly communicate with each other via instant messaging using a HITRUST CSF-certified speech-to-text function that is capable of understanding medical terms without the need to type complex words.
Real-Time Collaboration
Healthcare workers on a group video call are able to instantly share their screen to collaborate on internal documents and materials including images and videos.
Location Sharing
The ability to share locations allows healthcare professionals to know the physical locations of other team members, improving workflow efficiency.
Management Control
Healthcare IT administrators have centralized account management and the ability to remotely wipe data from the accounts of healthcare workers who leave the organization.
Integrated Directories
The integration of organizational directories makes it easy for healthcare workers to rapidly locate other team members for communication and collaboration.
