Infinite Convergence Solutions, Inc. Announces Western Union Will Launch its Next-Generation Enterprise Messaging Platform
Infinite Convergence's EMS will handle all mobile messaging services, including SMS, email and voicemail for Western Union
CHICAGO -- April 7, 2015 /PRNewswire/ -- Infinite Convergence Solutions, Inc., a carrier-grade next-generation mobility solutions provider, announces global payment services provider Western Union is launching Infinite Convergence's award-winning Enterprise Messaging Service (EMS) as its next-generation messaging platform.
Built as a globally scalable service to provide a robust and enhanced service to Western Union, EMS will securely deliver messages to customers through push notifications, alerts, queries, requests, surveys and more. EMS also features end-to-end service support, as it is proactively monitored to prevent any message delivery issues. Additionally, an analytics and reporting dashboard will allow Western Union to measure the effectiveness of messages and campaigns.
With EMS, Western Union customers will be able to receive notifications about money transfers and one-time password verifications to receive funds.
"Our highly-differentiated Enterprise Messaging Services enables businesses like Western Union to provide customers with a more convenient alternative for communication," said Anurag Lal, CEO of Infinite Convergence Solutions. "Especially with the global prevalence of mobile messaging, enterprises must give customers the option to send or receive text messages in order to improve operational efficiency and the customer experience. We are excited to join forces with Western Union to deliver this extremely important initiative."
With features such as global reach, delivery assurance, end-to-end security, a user-friendly web portal, campaign manager, opt-in/opt-out capabilities and messaging analytics, Infinite Convergence's EMS provides superior cloud-based enterprise messaging capabilities. Financial institutions and businesses in the travel/hospitality, healthcare and retail industries can all use EMS for their most time-sensitive and confidential communications.
For more information about Infinite Convergence's EMS, visit Infinite-convergence.com
About Infinite Convergence Solutions
Infinite Convergence Solutions, Inc., provides next-generation messaging and mobility solutions to carriers and enterprises globally, including an Enterprise Messaging Services suite, secure messaging through its standalone app NetSfere and SMS, MMS and RCS solutions. The company's technology supports more than 500 million subscribers by sending nearly one trillion messages per year. Infinite Convergence Solutions is a wholly owned subsidiary of Infinite Computer Solutions with offices in the United States, Germany, United Kingdom, India and Singapore.
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